HelioCampus Administrative Quality & Satisfaction Survey (AQSS) FAQs

The University of Utah is seeking feedback from faculty and staff to enhance data-driven decision-making, with the goal of improving the quality of and satisfaction with central administrative services based on the feedback received.

How is the survey being conducted?

The survey will be distributed by email using Qualtrics, an online survey platform. Recipients will receive a personalized email from noreply@qualtrics-research.com. Please do not forward or otherwise share your individual survey link.

Are the survey responses confidential?

The University of Utah has partnered with HelioCampus, a third-party organization, to distribute the survey and keep your responses confidential. HelioCampus will not share your identity with the university unless there are legal reporting requirements related to harassment, abuse or threat of harm. To anonymously and confidentially report ethical dilemmas or concerns in general, you can do so securely through NAVEX EthicsPoint.

When does the survey start and end?

October 28 – November 11, 2024

University leaders will send an introductory email to faculty and staff on October 28, 2024, informing recipients that their individualized survey invitation email will arrive later that day, encouraging them to complete the survey. The survey will close at 5 p.m. on November 11, 2024. Prior to the deadline, two reminder emails will be sent to individuals who have not yet completed the survey.

Who is being sent this survey?

The survey is being emailed to all faculty and staff who are .5 FTE and above.

What administrative activities are being surveyed?

The survey will ask about finance, human resources, information technology, and research administration, along with the following sub-activities:

Administrative Activity	Finance	Human Resources	Information Technology	Research Administration
Administrative Sub-activities	Payments	Benefits	Software/application development and maintenance	Pre-award and post-award management
	Financial reporting	Classification and compensation	Teaching/learning technologies	Research compliance
	Financial reporting	Payroll processing	Infrastructure and operations	Management of programs and processes related to technology licensing, transfer and commercialization
	General accounting	Employee relations	Security/privacy
	Procurement	Hiring and recruiting	User support
	Procurement	Training and development	User support

What type of questions are asked?

The survey will ask you if you have any experience with certain administrative activities and sub-activities. For each “yes” response, you’ll be asked to rate your satisfaction on a 1 to 5 Likert scale. You’ll also have the option to enter additional information in an open-ended text field.

How long will the survey take to complete?

According to HelioCampus, most people complete the survey within 5-10 minutes. The amount of time varies depending on the number of administrative activities and sub-activities selected, and the amount of detail provided in the open-ended responses.

Can I change my responses after I’ve submitted them?

You cannot change responses after submitting. However, if you feel there was an error, you can contact surveys@heliocampus.com to request a full or partial reset to your survey.

Who will see the survey results?

HelioCampus will analyze the results and all identifying information will be removed from the analysis and report. The report will be shared with senior leadership across the University of Utah.

Is this different from the BetterU survey?

Yes. While both surveys are focused on improving the University of Utah, the HelioCampus survey is focusing specifically on administrative services including finance, human resources, information technology, and research administration. For more information regarding the BetterU survey, please visit PULSE.

I deleted the survey email. Who should I contact to re-send?

Please contact surveys@heliocampus.com to have your link sent to you.

I was expecting the survey email, but it didn’t arrive. Who should I contact?

Your individual survey email will be sent at 4 p.m. MDT on October 28, 2024. It may take up to a few hours to arrive in your UMail inbox. Please check your spam/junk folder and other filters for the email. If you are unable to find the email, please contact surveys@heliocampus.com.

I have more questions. Who should I contact?

If you have questions or concerns about this survey, please contact Theresa Ashman, Associate Vice President of Financial Services, at theresa.ashman@admin.utah.edu.